AUDIOVISIONS warrants that the design and installation services provided by AUDIOVISIONS for the Project will be performed by qualified personnel consistent with generally accepted industry standards in accordance with the specifications in the Proposal. All materials supplied by AUDIOVISIONS, including wires, cables, connectors and the installation of such will be free from material faults or defects and conform to the requirements of the Project for a period of one year from the time of installation of the System. This warranty does not include Equipment as described below.
Equipment:
AUDIOVISIONS passes through and will deliver to Owner the express limited warranties, limited remedies and limitations of liability provided by each third-party manufacturer of Equipment provided and installed by AUDIOVISIONS as part of the Project. Within the first year after installation of Equipment purchased from AUDIOVISIONS, AUDIOVISIONS will not charge the Owner labor to remove and reinstall a failed product even if the actual Equipment warranty period is less than one year. In this case the Owner will only be responsible for the Equipment manufacturer's repair or replacement charges.
Warranty Exclusions:
Except as expressly stated above, AUDIOVISIONS makes no other warranties, express or implied, with respect to its services, Equipment or the Project. AUDIOVISIONS limited warranty applies only under conditions of normal use. AUDIOVISIONS has no responsibility for Owner’s or a third party’s abuse, misuse or unauthorized modification or alteration of any System, any Equipment or any subpart or subsystem. AUDIOVISIONS has no responsibility for the failure of utilities, Internet service, satellite transmissions or any other third- party service provider.
AUDIOVISIONS has no responsibility for loss of any media due to malfunctioning or hacking, including, but not limited to hard drive failure, hard drive corruption, damaged tapes or discs, etc.
Programming is written specifically for every job. AUDIOVISIONS does not warrant that the System will operate error-free or without interruption. There are bound to be "bugs" (system glitches) that are found after the final completion of the System. Any bug discovered after final completion will be treated as a warranty item.
24/7 Support Subscription Service
System Monitoring
24/7 Support
Live Technician
Why 24/7 Monitoring & Support
Technology systems occasionally experience disruptions. We believe getting support for your home technology system should be simple, easy and fast. Our monitoring system enables us to instantly detect and diagnose issues, resolving over 60% of problems without ever needing to schedule a service call. For the vast majority of our clients this reduction in on-site support more than covers the cost of the plan. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Key Benefit Summary
Free, unlimited remote tech support
Reduction in on-site service calls by over 60% - saving you time and money
Fewer frustrating life interruptions resulting from technological failures
Peace of mind knowing your system is being actively monitored
24/7 monitoring optimizes system uptime and performance
Prioritized, “front of the line” scheduling for all on-site service calls
Subscription Benefits & Pricing
Essential
Enhanced
Premium*
Monthly Subscription
Per month billed annually
$29.99
$49.99
$99.99
Reactive Monitoring and Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
App Control
We will provide you with a mobile app that enables you to quickly resolve many of the common issues that technology systems experience.
Proactive Monitoring and Remote Repair
Our 24/7 Network Operations Center will proactively monitor your technology system. We can often times troubleshoot and address potential issues before you are even aware of them.
24/7 Phone Support
Experience the convenience of calling our Network Operations Center and talking live to one of our knowledgable and friendly 24/7 support technicians to resolve your issue.
Option to Receive After-Hour Truck Rolls (5pm thru 10pm)
After hours on-site service will incur overtime rates, two hours minimum.
Priority On-Site Tech Support Scheduling
Subscribing to one of our service membership plans provides priority service scheduling. When scheduling new service calls, priority is given to members of our service plan. “Front of the line” scheduling is prioritized by member plan.
Priority Three
Priority Two
Priority One
*NOTE: Premium is not currently availible, but we are working on bringing it to you soon.
Servicing Los Angeles, San Francisco Bay Area, Orange County and Palm Desert.
Click the above image to view the 24/7 Service Contract.
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After-Warranty Care
Services
AUDIOVISIONS is happy to service your products after the warranty period. The cost breakdown for hours is as follows:
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Custom Extra Care Plan
Services
AUDIOVISIONS is excited to provide the option of custom Extra Care maintnance to our clients. This is a prepaid service that is over and above the normal AUDIOVISIONS Warranty. The following is a list of types of services offered.
Scheduled service visits where our techs will test systems, update firmware, make equipment repairs and make minor programming changes
Priority service where you will have direct email contact with an AUDIOVISIONS'Service Manager
Remote system connectivity where our technicians will remove into your system to make diagnostic changes and adjustments upon request
To have an Extra Care Plan built for you, reach out to your Technology Advisor or Market Leader.
