Warranty and 24/7 Support
A Note from the CEO
Congratulations on your purchase of 521 Canon Drive; it is a truly spectacular, one of a kind home. We are very proud to have been chosen as the technology provider for this extraordinary project. There are many unique features and capabilities included in this home, and we are excited to show them to you in detail. A comprehensive walk through of the AUDIOVISIONS technology features and how to use them are included with your home purchase. Also included is a white glove warranty and a three year 24/7 support program.
System Warranty
All systems we install our covered by a one year warranty on installation, beginning upon completion of the project. In addition, each component installed in the system has the original manufacturer’s warranty - which is generally between 1 and 5 years depending on the specific manufacturer. A comprehensive binder is provided by AUDIOVISIONS that includes the complete room by room project list, engineering drawings and pertinent details.
24/7 Premium Support
In addition to the one year warranty, AUDIOVISIONS has also included three years of our 24/7 service agreement at the Premium Level. After the third year, there are three levels of paid subscription support available. For more information on what is included in our 24/7 service plan, scroll down.
AUDIOVISONS has been the preeminent luxury smart home integrator in California for 30 years. With 4 locations and over 80 employees, we are set up to support large residential projects at the highest level. We look forward to serving you. If you have any questions, please do not hesitate to contact our office.
Sincerely,
Mark Hoffenberg
CEO
- Free, unlimited remote tech support
- Reduction in on-site service calls by over 60% - saving you time and money
- Fewer frustrating life interruptions resulting from technological failures
- Peace of mind knowing your system is being actively monitored
- 24/7 monitoring optimizes system uptime and performance
- Prioritized, “front of the line” scheduling for all on-site service calls
Canon Drive Project Team
AUDIOVISIONS has a project team method whereby a cohesive group is responsible for a project from start to finish and through the initial warranty period. We are pleased to introduce the highly talented project team that has been chosen for the Canon Drive project. In addition to the specific team members, they have the whole companies extensive resources to call upon when needed. We have provided our complete organizational chart so you can see and validate the overall strength, depth and talent of the organization. Many of the employees have been at the company for more than 10 years.
